Author: Kim du Toit

So today I went to Harvey Nichols to make my token purchase (as promised here), and walked out without making one. Here’s what got up my nose about the place.

Harvey Nicks has changed. It’s no longer the calm, classy establishment I knew and loved from a dozen or so years ago. Now it’s brash, very pretentious and looks like someone in Marketing said, “I know! Let’s cater to parvenu Russian oil oligarchs’ wives and children!”

I was going to make a small purchase — I can’t afford Harvey Nicks’ prices on, well, anything — so I wanted to get something small, a present for a friend, nothing fancy, a beautiful bath soap that would be pure indulgence every time she used it. I walked up to the first salesgirl I saw at the cosmetics department and said, “I’m looking for some luxury bath soap. Where do you stock it?”
“Soap?” The little tart acted as though she’d never heard of it.
“Yes… you know, a bar of something fragrant, something sinfully expensive and indulgent?”
“Soap?” she repeated. “I don’t know… let me ask someone else,” and she sashayed off to another tart behind a different counter. Much whispered conversation, pointing and even a curl of the lip.

I was being snooted.

What was worse, I soon discovered, was that Harvey fucking Nichols does not stock any fucking bar soap, of any description — at least, not that I could discern or the snooty little shit knew about either.

So I left, and such was my dismay that I had to go to Fortnum & Mason for a recuperative lunch. So I did, hoping that Fortnum’s hadn’t made the same stupid marketing decision.

Bless the Lord, they haven’t. It’s still the same lovely, old-fashioned place that sells stuff like $1,500 carrier bags and $10,000 Christmas crackers, and which offers shoeshine service delivered by a young man in formal clothing.

I felt like I’d come home — or at least, home to Free Market Towers, which is very much like Fortnum’s, only without anything for sale. Anyway, after a frighteningly fine lunch of duck rarebit and coffee, I went up to the second floor (Ladies Accessories) and found… about a hundred different kinds of sinfully expensive and indulgent bath soaps. A delightful young lady — not a snooty little tart — with a charming French accent was only too happy to help me make a choice, showing me all over the floor to the different placements of said soaps, opening packages to let me inhale the fragrance, and in general making me feel like my business meant everything to her — and all this, for a $10 purchase, mind you.

So I ended up buying a lot more than one bar of soap — total purchase well over $40 — and then went down to buy small gifts of tea and such for my rotten, ungrateful and spoiled children.

Which I did. Then, still having not exhausted my ire at being condescended to by a snotty little shopgirl, I went down the street to the Maille mustard store, where a charming, helpful young man let me taste about a dozen exquisite mustards, and such was my self-restraint that I only bought half a dozen small jars thereof.

Such is the power of helpful, sincere and well-trained customer service.

And fuck Harvey Nichols. They’ve lost me as a customer, too.

So one of my British Things to do today was to go to Green And Stone Stationers and Art Supplies on Kings Road in Chelsea.

Green And Stone is a throwback to an earlier time, when people wrote on fine paper with ink pens, used blotters on letters and correspondence, and had actual writing tables. It’s also a place where, if you’re an artist (professional or hobbyist) you will find the best quality paints, inks, pens and such anywhere. (Think: bamboo calligraphy pens in nearly a dozen different nib widths, and you’ll begin to get an idea.) As someone once told me, “Seeing all this makes you want to take up that activity, just so you get to use the stuff.” And it’s true. Even if you’re not a calligrapher or artist, it’s worth a visit; I ended up buying presents for four people, all different, and only two of which were art-related — it’s that kind of a store.

But that’s not what I wanted to talk about today.

I took the Tube down to Sloane Square, and walked the mile or so south to Green & Stone because I love Chelsea; the place is full of eclectic, interesting shops and many, many good places to eat that aren’t called McDonald’s and the like (although they can be found there too). Also, just off King’s Road are beautiful, classy neighborhoods (at not-so beautiful prices — whoa, it’s expensive, bubba) and also interesting establishments like The Chelsea Gardener. Best of all, because the area is upscale, the people are too: mostly classy people, well-dressed and carefully groomed. My kinda folks.

Anyway, on the way back I decided to take the No.19 bus rather than the Tube because it was a lovely day and I felt like looking at London rather than at a tunnel wall.

Part of the route was along Sloane Street into Knightsbridge, and of course it’s on this street where you find all the Usual Suspects: Dior, Ferragamo, Versace, Hermès, Pucci, Prada and all those furrin names. As a place of wealth and ostentation, it’s difficult to top Sloane Street…

…except that it’s not. I’ve seen Sloane Street many times before, only it was called “Hofbahnstrasse” in Zurich, “the Golden Mile” in Chicago, “Kollmarkt” in Vienna, “Northcross Mall” in Dallas, “Champs-Elysées” in Paris and “Park Avenue” in Manhattan. It’s all the same stores, the same overpriced merchandise and (pretty much) the same customers, only speaking with different accents and languages.

Phooey. You can keep all that crap. Give me a street with character like King’s Road or Upper Street in Islington (further along on my bus trip) any day of the week. Luxury shopping isn’t just overpriced, it’s banal — and I want no part of it.